If you would like to contact us for any reason, please use one of the methods below. We are always available to assist you, and respond to all messages in a timely fashion.

If you are an existing customer in need of support, please log into the Customer Account Panel (CAP), and open a trouble ticket. CAP can be located at https://www.capanel.com.

If you would like to contact us live, please join us in #shellservers.org on IRC EFNet. Our Customer Support is always connected, and ready to assist you.

Sales & Billing Hours of Operation

Monday - Friday 8:00 AM - 7:00 PM EST

Technical Support Hours of Operation

24 Hours a day, 7 days a week

* If you are shipping a server or any type of hardware for colocation purposes, please make sure to ship to our data center address. Please send an e-mail as well to sales@shellservers.org to give us advanced warning to expect a delivery.

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